Remote by design, not remote by accident.
Why offshore so often fails, and why it is rarely the person.
The usual arrangement
How Staff X works
Nobody would set up a local employee that way and expect it to work. Every part of how we operate exists to remove one of these.
What sits behind every Staff X placement.
A real delivery centre
Proper employment
Company equipment and security.
HR that stays involved.
Your hours, at no extra charge.
The working rhythm
Structure gets someone to their desk. Rhythm makes them part of the team.
Your team member joins your channels, your stand ups and your meetings from day one, in your tools. They are introduced as a colleague, not a supplier.
A Staff X Client Success manager stays in touch with you and our HR team stays in touch with your team member. If something is drifting, on either side, it gets raised before it becomes a problem
Empowering Teams, One Dedicated Pod at a Time, Every Day
7 to 10 days
2.8 years
50 to 75 %
Frequent Inquiries
Do your team members work from home or from an office?
From our Manila delivery centre. That is a deliberate choice. It means reliable infrastructure, a professional environment, on site management and colleagues around them. It also means your team member is properly at work, with everything that implies for reliability and security.
Who employs my team member?
We do. Your team member has an employment contract with Staff X, statutory benefits and HR support. You direct their work day to day. We carry the employment obligations. This is a materially different arrangement from engaging a contractor through a freelance platform, and it removes the worker classification exposure that catches out businesses who arrange offshore help themselves.
How does security work?
Your team member works on company provided equipment with security tooling in place, from our delivery centre rather than a home network, under employment terms that include confidentiality obligations. Access to your systems is created and controlled by you, in your environment, at the permission level you choose. If you have a remote work security policy, it applies as written.
Can they work our hours if we are in the UK or North America?
Yes. Your team member works your business hours as standard, at no extra charge. For clients in the UK and North America that means a shifted schedule in Manila, which we manage and support. It is a normal part of how the delivery centre operates.
What happens if the placement is not working?
We deal with it together, early. Our HR team is in regular contact with your team member and your account contact is in regular contact with you, so problems surface at week six rather than month six. If it genuinely cannot be fixed we replace the placement. The far more common outcome is that it works for years.
Why do your placements last so long?
Because we removed the reasons they usually do not. Proper employment, a real workplace, HR support and a career path mean people stay. Clients who include their team member properly and give them context find the placement gets better every year. Our average placement runs 2.8 years, and the reason is structural, not luck.